The following screen appears if there are inspection items to be reviewed. It shows the number of items for review and the Service Advisor.

A counter shows the time remaining to approve in order to guarantee the indicated pickup time. If there is no time left, the counter does not appear.

To continue to the main Inspection screen, the customer taps View Items.

Note: If there are no items to review, this screen is skipped.

On the main Inspection screen, the customer reviews the list of inspection items including recommended repairs and prices. They are categorized as Customer Concerns, Requires Immediate Attention or May Need Future Attention. OK items are listed under Items Not Requiring Any Action. The customer can:

1. Tap for information about how to use the app to approve recommendations.
2. Tap the arrows to expand and collapse sections.
3. Tap a check box to select (approve) or deselect (defer) a recommendation. The default is approved. If deferring, a reason is needed.
4. Red and yellow inspection items without recommendations do not have a check box or individual pricing information on this screen as they do not need to be approved or deferred.
5. Tap to open the side menu then:
   • Tap How it Works to see a quick overview of the steps to complete the review.
   • Tap Call or TextService Advisor to call or message the dealership.
   • Tap View Inspection Report to view a full copy of the inspection report including OK items. It opens as a PDF or in a browser tab depending on the device.
6. Tap Confirm to go directly to the Service Summary screen to give final approval.

For more information about an inspection item or concern, the customer can tap the item to go to the details screen.

On the concern and inspection item details screen, the customer can review:

1. The current total of all approved recommendations (before taxes).
2. The cost of the recommendation or a message indicating if the recommended service is fully covered ($0).
3. Any photo attached from Technician Inspection, or a default image if available for the service.
4. The customer's original comments, if entered for a concern, plus any Service Advisor comments from Service Dashboard (or default text if available for the service.)

To continue, the customer taps one of the buttons at the bottom of the screen:

• Approve marks the recommended repair as approved
• Not Today defers the recommendation. A reason is required.

Note: There are no Approve or Defer buttons for items without recommendations as these items do not need to be approved or deferred. Only recommendations must be approved or deferred.

• Back or Next moves through the list of inspection items, ending with the Service Summary screen for the final approval.

The Service Summary screen shows the total of all items approved by the customer.

Note: If there are no items needing approval, the Service Summary is skipped.

From this screen the customer can:

1. Tap to go back to the main Inspection screen to review the full list of approved (selected) and deferred services.
2. Tap to review the items approved at the time of check-in.
3. Review the estimate for the newly selected services.
4. Review the additional fees, taxes and total.
5. Sign in the signature box and accept (check) the terms and conditions then tap Approve to complete the review. A confirmation screen appears next.
   

Note: For customers without the ability to sign in Digital MPI, they can tap Click to Sign. The customer's name appears in the signature field and is accepted as their approval for the repairs.

The confirmation screen shows the promise delivery time or, if the respond-by time has passed, a message indicating that the Service Advisor will call when the vehicle is ready.

Note: The message link cannot be reopened once the response has been sent. The customer must contact the dealership to make further changes. The Service Advisor can resend the message, if needed, when the link has been lost or if the customer wants to change a response.

When the customer response has been received, the Service Advisor sees the information on theRecommendations page in Service Dashboard.

If a recommendation is changed or added to the inspection, the Service Advisor re-sends the message. This is indicated to the customer on the first screen:

Tapping View Items takes the customer directly to the details screen for the first new or updated inspection item. These are clearly flagged as .

Note: If the customer taps to go back to the main Inspection screen, only the new and updated recommendation(s) appear.

Once all of the new and updated inspection items have been reviewed, if any recommendations were previously deferred the customer is prompted to review their decision again:

When all steps are complete, the revised totals appear on the revised Service Summary:

The Service Summary screen now shows:

1. The previously approved items. Tap to review the items.
2. The newly approved items. Tap to go back to the main Inspection screen to review the full list of new and updated items.
3. The revised total including taxes.

When the revised response has been received, the Service Advisor sees the information on the Recommendations page in Service Dashboard.